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Dear Valued Customers,

We sincerely thank you for your continuous support towards KemoKemo Shop.

We deeply regret to inform you that the products shipped by our company have been destroyed at customs, causing significant inconvenience to our customers. We apologize for the delayed communication and the occurrence of such an unfortunate situation.

**Regarding Our Countermeasures:**

- **Refund Announcement:** We will refund the full amount including the product price to all affected customers on April 1st. The fees will also be covered by us.

- **Twitter Access Issue:** Due to a recent change in specifications, there has been a problem with authentication codes, making it difficult to access Twitter. We apologize for the delay in sharing information through this channel.

- **Re-Purchase Offer:** For those customers who wish to continue purchasing our products, we will offer them at cost price through a reliable contractor. We will contact you again with more details.

We are acutely aware of our responsibility for causing this situation and are committed to improving our internal systems and the overall service to ensure your peace of mind when using our services.

We will do our utmost to regain the trust we have lost through this incident and kindly ask for your continued support for KemoKemo Shop.

Once again, we deeply apologize for the inconvenience.

Sincerely,

The KemoKemo Shop Team

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Following our previous communication, we would like to inform you about the details of the refund process.

**About the Refund Amount:**

- We will refund the full amount including the product price and any fees for all customers who did not receive their product due to it being destroyed at customs.

**Request for Bank Information:**

To process the refund smoothly, we kindly ask you to provide the following information:

- Bank Name
- Branch Name
- Account Type (Checking or Savings)
- Account Number
- Account Holder's Name (in Katakana)

Please be assured that the personal information you provide will be used solely for the purpose of processing the refund.

**Refund Schedule:**

- Based on the bank information provided, we will proceed with the refund process on April 1st.

We deeply apologize for any inconvenience this may have caused and are fully committed to regaining your trust. We look forward to your continued patronage of KemoKemo Shop.

Should you have any questions, please feel free to contact us at any time.

Sincerely,

The KemoKemo Shop Team